City of Jackson Launches New JTRAN Website, App

September 25, 2023

JTRAN bus side front view

JTRAN, the City of Jackson’s public transportation system, is setting its sights on easier, more accessible transit with major investments in physical and digital infrastructure. New features include a redesigned website at, wifi on buses, better bus shelters, onboard bus stop announcements, and a partnership with Transit App to deliver real-time bus arrival times.

“This is an exciting time for the City of Jackson as we continue to upgrade our system to better represent the needs of our residents in today’s world,” said Mayor Chokwe Antar Lumumba. “These developments will make JTRAN more accessible, efficient, and user-friendly, and it comes on top of several previous successes to improve the service for Jackson residents.”

The upgrades mark the first phase of implementation for the Connect JXN Transit Plan. The second phase, slated for January 2024, will bring new routes, enhanced maps, simpler schedules, and high-visibility bus stop signs.

“This is about putting our riders first. Transit ought to be easy—whether you’re 8 years old or 80—and that’s what we’re out here trying to accomplish,” said Christine Welch, Deputy Director of Transportation.

In preparation for these changes, crews will soon begin removing existing bus stop signs and installing new signs. The new signs will be temporarily covered until the new routes begin service in January 2024. JTRAN riders are advised to continue using their normal bus stop location during the fall, even if a sign is not present. When the new routes launch in 2024, all bus stops will be equipped with a new sign.

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